Terms and Conditions

By placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions below.
Copyright
The artist retains full copyright over all artwork created, including mock-ups, final pieces, and prints. When commissioning a portrait, I reserve the right to display the artwork in my online gallery, on my website, and across my social media platforms for promotional and marketing purposes. If you do not wish for your commissioned portrait to be publicly displayed, please inform me before the work begins.
I will never create or sell reproductions of a clients pet portrait to anyone else.

Payment
Payments are made securely through PayPal or bank transfer (for Australian clients).
To secure your commission, a 50% deposit is required. The remaining balance of 50% will be due upon completion and your approval of the artwork + the shipping cost. 

Refund policy
If the first payment has been made and you change your mind I will offer you a refund worth the amount you paid minus $150 for each artwork. Please note that after the sketch phase the 50% deposit is non-refundable, as it secures your spot in my schedule and covers the commitment of my time and resources.

Second & Final Payment

The remaining 50% payment is due upon completion and approval of the artwork.
Your completed portrait will only be shipped once the full payment, including any applicable shipping costs, has been received. If the final payment is not made, the portrait will not be shipped.

Pricing
Product prices, including shipping fees, are subject to change at any time.
If you’ve already placed your deposit, any price changes (up or down) will not affect the cost of your commissioned artwork.

Revisions
Once the artwork is complete, I will send you a high-quality photo of the piece for your approval. Any significant changes to the artwork after the sketch phase may incur additional fees.
Changes to Final Artwork: If you request modifications that significantly differ from the original agreement, additional costs may apply.
Once you have approved the artwork, no further changes will be made.
Pastel Medium Notice:
Due to the delicate nature of the pastel medium, major alterations to a completed piece may not always be feasible.

Shipping
All orders are shipped from Australia. The artwork will be delivered flat-packed, unmounted, and unframed, securely packaged to prevent damage during transit.
Shipping costs are not included in the commission price and will be calculated separately based on your location.

In the unlikely event that your artwork arrives damaged, please take photos of both the packaging and the damaged artwork and contact me immediately.

Liabilities
For international orders, please be aware that additional customs or duty fees may apply, and these are the sole responsibility of the client.

Framing
All portraits arrive unframed. Upon receiving your portrait, you will be provided with detailed instructions on how to care for your artwork. It is important to frame your portrait under glass with a proper mount to protect the pastel. It is important to get your portrait framed by a professional framer, as they have the necessary materials and expertise. For optimal preservation, it is best to frame your portrait as soon as possible after receiving it.

Product accuracy disclaimer
Please note that while I make every effort to ensure that my pastel portraits are depicted as accurately as possible, color accuracy may vary due to different screen settings. The way colours appear on your device might differ slightly from how they appear in person, depending on the type of screen, its resolution, and the display settings.

Additionally, each portrait comes with a 1 cm border around the edges. This border serves several important purposes: it helps protect the delicate pastel medium from contact during handling and allows me to tape the portrait to the drawing board during the creation process. The border also makes it easier for the portrait to be properly framed, as it provides space for the framer to work with. Please be aware that this border slightly decreases the overall size of the portrait, as it is part of the drawing and framing process.