Terms and Conditions
Terms and Conditions
By placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions below.
Copyright
The artist retains full copyright over all artwork created, including mock-ups, final pieces, and prints. When commissioning a portrait, I reserve the right to display the artwork in my online gallery, on my website, and across my social media platforms for promotional and marketing purposes. If you do not wish for your commissioned portrait to be publicly displayed, please inform me before the work begins.
I will never create or sell reproductions of a clients pet portrait to anyone else.
Payment terms
A non-refundable booking fee of $200 is required to secure a commission slot. This fee covers time reserved in my schedule, preparation and consultation, and is separate from the commission price.
Before work begins, clients are required to pay either 50% of the total commission price or the full amount.The remaining balance must be paid in full prior to delivery. Artwork will not be shipped until full payment has been received.
Payments are made securely through PayPal or bank transfer.
Refund policy
All payments, including the booking fee and any deposits, are non refundable. Payments secure my time, materials, and commitment to the commissioned work. By making a payment, the client agrees to these terms and acknowledges that refunds will not be provided.
Pricing
Artwork prices, including shipping fees, are subject to change at any time on the website.
Once a commissioned artwork has been agreed upon and the final price confirmed, any subsequent changes in prices (whether increases or decreases) will not affect the agreed cost of that artwork.This ensures that the price you see and agree to for the artwork is locked in for that specific commission, regardless of future updates.
Shipping
The artwork will be delivered flat-packed, unmounted, and unframed, securely packaged to prevent damage during transit.
Domestic Shipping (Australia)
All domestic artwork is shipped via Australia Post Express with signature on delivery and insurance included. Flat-rate shipping within Australia is applied according to artwork size:
- Small portrait $50
- Medium portrait $80
- Large portrait $100
Additional shipping charges may apply for remote or regional areas. Customers will be notified and asked to approve any extra charges.
International Shipping
For international shipping, cost is calculated individually based on size and destination. A quote will be communicated to the client before commencement.
In the unlikely event that your artwork arrives damaged, please take photos of both the packaging and the damaged artwork and contact me immediately.
Liabilities
For international orders, please be aware that additional customs or duty fees may apply, and these are the sole responsibility of the client.
Framing
All portraits arrive unframed. Upon receiving your portrait, you will be provided with detailed instructions on how to care for your artwork. It is important to frame your portrait under glass with a proper mount to protect the pastel. It is important to get your portrait framed by a professional framer, as they have the necessary materials and expertise. For optimal preservation, it is best to frame your portrait as soon as possible after receiving it.
Revisions
Once the artwork is complete, I will send you a high-quality photo of the piece for your approval. Any significant changes to the artwork after the sketch phase may incur additional fees.
Changes to Final Artwork: If you request modifications that significantly differ from the original agreement, additional costs may apply.Once you have approved the artwork, no further changes will be made.
Pastel Medium Notice:
Due to the delicate nature of the pastel medium, major alterations to a completed piece may not always be feasible.
Artwork Care and Responsibility
Care instructions are provided with each artwork. Due to the delicate nature of soft pastel pieces, the artwork must remain in its original packaging with the protective glassine sheet attached until professionally framed. Responsibility for the condition of the artwork transfers to the client upon delivery or collection. Any damage to the pastel surface occurring after this point will require restoration work and will incur additional fees.
Product accuracy disclaimer
Please note that while I make every effort to ensure that my pastel portraits are depicted as accurately as possible, color accuracy may vary due to different screen settings. The way colours appear on your device might differ slightly from how they appear in person, depending on the type of screen, its resolution, and the display settings.