This Privacy Policy applies to all personal information collected by Gracie Eggins Art (we, us or our) via the website located at Gracieegginsart.com.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

1. What information do we collect?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone numbers and photos of your pets that you provide for artwork commissions.

We do not collect Sensitive Information (such as health records, religious beliefs, or political opinions) for our art services.

We collect your Personal Information when you:


(a) Contact us about commissioning artwork or place an order

(b) Email or call us


(c) Provide photographs of your pets for artwork

We collect your Personal Information to:


(a) Provide custom pet portrait services


(b) Process and deliver your orders (via PayPal and bank transfers)

(c) Communicate with you about your commission and provide customer service

(d) Display completed artwork on our social media accounts and website for marketing purposes (with customer awareness as disclosed in our terms)

(e) Keep business records as required by law

We may share your personal information with trusted service providers who assist us in operating our business, including:

• Payment processors (PayPal and banking institutions)
• Shipping and delivery services
• Professional advisors (accountants, legal advisors)

These service providers are only given your information as necessary to perform their services.

We may occasionally receive your information from a third party (such as when someone orders artwork as a gift). When this happens, we will let you know.

We only use your information for these purposes or other closely related purposes that you would reasonably expect.

3. Security, Access and correction
(a)  We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 5 years to fulfill our record keeping obligations. We may keep some information longer if needed for legitimate business purposes.

(b)  The Australian Privacy Principles:
(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

(c)  Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

4. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Gracie Eggins Art and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

5. Overseas transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

6. Policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will post the revised policy on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

7. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: [email protected].